17 April 2023

Karen shares personal stories of making early choices that ultimately paved the way for her current success. She also discusses the importance of customer centricity and negotiation skills in both internal and external settings. Don't miss Karen's valuable insights on successful negotiation, including a powerful tip on how to establish credibility by showing up every day prepared and ready to tackle any challenge. Plus, she shares a heartwarming story about her son using her negotiation skills to get the best deal from his insurance company on a damaged car. Finally, Karen talks about the concept of work-life integration and how she has found balance in her own life.

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"Negotiation success is really about how you show up every single day because we're in a long-term relationship business both internally and externally. We build our reputations on how prepared we are for every interaction, whether it's with a customer or a zillion customers or a peer."